Privacy Policy

  1. Protection of personal data
    Company d.o.o. respects the privacy of users of the online store hard.si and undertakes to carefully protect the acquired personal data and will not pass it on to third parties without consent or use it other than exclusively for the above purposes, except in cases where it would require such data the competent state authority, which would have a legal basis for this and in the event that there is a suspicion of abuse in business by the user of the website. Data are collected on the basis of the personal consent of the individual and for a certain period of 5 years or, if the Personal Data Protection Act provides otherwise, for the period than provided.

Company d.o.o. may only transmit the data to the contractual data processor. We will entrust the name and surname of the user, delivery address, telephone number and e-mail address to the GLS Slovenia delivery service.

High security standards: The hard.si website uses the SSL security system (Secure Socket Layer) for data transfer. The user is also responsible for the protection of personal data by ensuring the security of his username and password and the appropriate software (anti-virus) protection of his computer.
The collection of personal data is registered on the website of the Information Commissioner (www.ip-rs.si).

You always have the right to free information where you can check the correctness of your stored data. If you wish, you can contact info@hard.si and send us your request by e-mail or regular mail. Once the information has been provided, any corrections, closures or deletions – as far as they are in accordance with the law – will be carried out.

  1. Privacy Policy
    Ensuring privacy
    This privacy statement defines how Company d.o.o. uses and protects the information you provide when using this website. Company d.o.o. is committed to protecting your privacy. If we ask you for any information that can be used to identify you during the use of this site, we assure you that it will be used in accordance with this privacy statement. Company d.o.o. may change the content of this page from time to time.

Management and processing of personal data
The Privacy Policy (together with our Terms of Business) set forth below sets out the terms under which Company d.o.o. uses and protects all personal data and other related information that you provide when using the online store hard.si. The company must protect your privacy, including personal information, and is committed to complying with this obligation. By using the website, the user confirms that he accepts and agrees with the entire content of this privacy policy, insofar as no additional forms of consent are required for individual cases. This privacy policy is subject to change or amendment at any time without notice or notice. By using this website after a change or addition, the user confirms that he agrees to the changes and additions.

What is your personal information used for?
Personal data is collected for the purpose of smooth execution of orders or. offers, communication with the customer, statistical analysis in order to improve the operation of websites and services and, if you give us your consent, information about our promotions for new products and special offers, which we send you as notifications via e-mail and phone number until you do not submit a checkout request.

In this context, the following data are collected:

– IP address name and surname
– address of permanent or temporary residence and address for delivery
– Phone Number
– e-mail address
– time and date of registration
– archive of communication with the online store
– cookies (List of cookies seen in point 3)
– As part of the law, we also perform analyzes of data on visits to our website to help us identify shopping trends, – customer preferences, traffic to our website and so on. At the same time, this information helps us increase the security of the website and the security of your personal information.

Company d.o.o. respects the privacy of users of the hard.si website and undertakes to carefully protect the acquired personal data and not to pass it on to a third party without consent or to use it other than exclusively for the above purposes, except in cases where it would require such data the competent state authority, which would have a legal basis for this and in the event that there is a suspicion of abuse in business by the user of the website Company d.o.o. respects the privacy of users of the hard.si website and undertakes to carefully protect the acquired personal data and not to pass it on to a third party without consent or to use it other than exclusively for the above purposes, except in cases where it would require such data the competent state authority, which would have a legal basis for this and in the event that there is a suspicion of abuse in business by the user of the website.

Purpose of data processing

The company will use the collected data on visitors (users) only for the following purposes:

-To send pro forma invoices and invoices in case of received order for products or services marketed through the website.
– To keep customer records.
– For the realization or. delivery of the required products or services.
To inform about novelties in the company’s offer and the website hard.si
– To send e-news (if a person has signed up to receive our e-news) – more below in the field ‘use of your email address’
– For statistical and marketing analysis or. research on website users in order to improve the offer of products and services on the website (using analytical tools)
– For occasional sending of short text messages for the purpose of informing about activities on hard.si if the client agrees


Using your email address:

  1. The above data will be processed by the administrator for marketing purposes, namely to send e-news to the person who gave consent. This consent is given for a fixed period of 5 years. The person issuing this consent confirms that the custodian will process the above personal data for the duration of the consent.
  2. Personal data will only be processed by the controller or a person with whom the controller has a properly executed processing contract.
  3. The consent can be revoked at any time by sending us an unsubscription from receiving e-news by e-mail to info@hard.si or by sending it to us in writing to Company d.o.o., address, post, city, country.
  4. The Trustee reminds you that, as an individual, you have the following rights under the Regulations:

Exclusion of liability

The provider is not liable for any damage caused to the user because he provided the provider with incorrect, incomplete or out-of-date information relating to the user during registration.

Rights of users or customers under the general order of the GDPR

To ensure fair and transparent processing, you have the following rights as a user, in accordance with regulations:

Right to revoke consent
If, as a user, you have consented to the processing of your personal data (for one or more specific purposes), you have the right to revoke this consent at any time without affecting the lawfulness of the data processing carried out until the revocation.

Right of access to personal data
As a user, you have the right to obtain confirmation from the provider (controller of personal data) whether personal data is processed in relation to you and, where applicable, access to personal data and certain information.

Right to correction of personal data
As a user, you have the right to have the provider correct inaccurate personal data about you without undue delay. As a user, you have the right to complete incomplete data, including the submission of a supplementary statement, taking into account the purposes of processing;

Right to erasure of personal data (“right to be forgotten”)
As a user, you have the right to have your personal data deleted when there is no longer a valid reason for further processing.

Prevention of processing is possible in special circumstances:
-when processing is no longer necessary in connection with the purpose of collection and treatment; when the user withdraws consent for processing;
-when the user objects to the processing and there are no overriding legitimate reasons; if the processing was illegal;
-when deletion is necessary to fulfill legal obligations (EU or Member State law); when the processing is related to the provision of information society services to the child.


Right to limit processing
As a user, you have the right to have the provider restrict processing when there is one of the following:

– if, as a user, you dispute the accuracy of personal information;
-when the processing is illegal and as a user you oppose the deletion and request a restriction of use;
-when the data is no longer needed for the purpose of processing, but as a user you need it to enforce legal claims.


The right to data portability
As a user, you have the right to receive personal information about you that you have provided to the provider in a structured, commonly used and machine-readable form.

Right to object to processing
As a user, you may object to processing in the case of processing for the purpose of performing tasks in the public interest or in the exercise of public authority and direct marketing (including profiling).

The right to lodge a complaint with the supervisory authority
As a user, you have the right to lodge a complaint with the supervisory authority, especially in the country where you have your habitual residence, where you work or where the breach is alleged to have taken place (in Slovenia it is the Information Commissioner) if you consider processing personal data concerning you violates the rules on personal data protection.
As a user, you can address all requests regarding the exercise of rights in relation to personal data, addresses, in writing, to the controller, the company Company d.o.o., which you can do by contacting us via info@hard.si.

  1. Cookies
    How do we use cookies and what are cookies?

A cookie is a small file that asks for permission to be written to your computer’s hard drive. Once you agree, a file is added and a cookie helps analyze web traffic or notifies you when you visit a specific website. Cookies allow applications to respond to your individual requirements. The app can tailor your operations to your needs, desires by collecting and storing information about your preferences.

We use web traffic to identify which pages have been used. This helps us analyze data about our online traffic and helps to improve our website by tailoring it to your individual needs. This data is used only for analytical purposes and then removed from the system.

Overall, cookies help us provide you with the best possible website by allowing us to track which pages you find interesting and which they don’t. The cookie in no way allows us to access your computer and any information about you other than the ones you shared with us. You can choose to accept or decline cookies. Most web browsers accept cookies automatically, but you can change your browser settings to reject cookies if you wish. This, in turn, can lead you to take full advantage of each site.

Links to the other side

Our website may contain links to other websites. If you click on any of these links to leave our site, please be aware that we have no control over this other site and are not subject to our privacy policies. Their own privacy policies will apply to your personal information, which may differ from our policies. Therefore, we are also not responsible for any privacy protection with respect to any information you share during your visit to the external site and therefore are not part of this privacy statement. We urge you to check carefully and review their privacy statement. As we refer to the websites of our trusted business partners, we are confident that their protection of personal data is sufficient. If you have any questions, you should follow the information on their website.

Your control over personal information

You may choose to prohibit the collection or use of your personal information as follows:

-whenever the system asks you to enter information in a form on a website, look in the box you can select to disable the collection of information by anyone to collect any information for marketing purposes.
-if you have previously consented to the use of your personal information for the purposes of direct marketing, you can change this at any time by sending us a letter or e-mail to info@hard.si
-We will not sell, distribute or lend your personal information to third parties without your consent or if required to do so by law. We may only use your personal information for promotional purposes by third parties that we believe will be of interest to you if you let us know that you may be interested.
-You can also request details of the personal information we hold about you under the 1998 Data Protection Act at any time. The service is chargeable. If you would like a copy of the information we hold about you, please write to Company d.o.o., address, post, city, country.
-If you believe that any information we collect about you is incorrect or incomplete, please email or email us as soon as possible at the address above. We will try to correct any incorrect information as soon as possible.

List of cookies we collect
The list below represents the cookies we collect and the information stored in them.

COOKIE name – COOKIE Description

_gat
_ga
_gid
cookiesEnabled
external_no_cache
frontend_cid
front
PHPSESSID
popupData

These cookies are used to collect information about different ways of using the site by users, which we use to improve the user experience. Cookies store information about the number of visitors who visit each page and where these users came from, as well as the websites they visited.

Check out Google’s privacy statement HERE.

CART Association with your online shopping cart.
CATEGORY_INFO Saves category information on the page, allowing the page to display faster.
COMPARE The products you have on your product comparison list.
CURRENCY Your chosen currency.
CUSTOMER An encrypted version of your user ID used in the store.
CUSTOMER_AUTH An indicator that provides information about your current login on the page.
CUSTOMER_INFO Encrypted version of the user group you belong to.
CUSTOMER_SEGMENT_IDS Customer ID segment.
EXTERNAL_NO_CACHE A flag indicating whether or not the cache is off.
FRONTEND session ID on the server.
GUEST-VIEW Allows guests to edit their order.
LAST_CATEGORY The last category you visited.
LAST_PRODUCT Last viewed product.
NEWMESSAGE Indicates whether a new message has been received.
NO_CACHE Indicates whether caching is allowed.
PERSISTENT_SHOPPING_CART Link to information about your cart and viewing history, if requested by.
POLL ID of the polls in which you recently voted.
POLLN Information about the polls in which you recently voted.
RECENTLYCOMPARED Products you recently compared.
STF Product information you have emailed to friends.
STORE View the store and the language you selected.
USER_ALLOWED_SAVE_COOKIE Information that the user allows the use of cookies.
VIEWED_PRODUCT_IDS Recently viewed products.
WISHLIST Encrypted product list added to your wish list.
WISHLIST_CNT number of products on your wish list

Post changes
Any changes to our privacy policy will be posted on this website. By using the website, the individual confirms that he / she accepts and agrees with the entire content of this privacy policy.

Final Provisions
The law of the Republic of Slovenia and the law of the European Communities apply to legal relations between users and the provider. The competent court in Ljubljana, the Republic of Slovenia, has jurisdiction to resolve any disputes.

Valid from XX.XX.2021

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