Terms and conditions

General Terms and Conditions Company d.o.o.
The online store hard.si is managed by the company Company d.o.o. The company data is as follows:

Full name: Company d.o.o.
Short name: Company d.o.o.
Address: address, post city, country
Bank account: Bank name: SI56 XXXX XXXX XXXX XXX
Registration number: XXXXXXXXX
Tax number: SI XXXXXXXX
Startup capital: EUR 50,000.00
E-mail: info@hard.si
Phone: +386 XX XXX XXX

The company is entered in the Business Register of Slovenia on.

The General Terms and Conditions of Business and Use of the Website www.hard.si (hereinafter: hard.si or Company d.o.o.) have been compiled in accordance with the Consumer Protection Act and other prescribed legislation for online sales and such business practices. The conditions deal with the operation of Hard.si and the business relationship between Company d.o.o. (hereinafter referred to as Company d.o.o.), registered users (hereinafter: users) and buyers of goods or services (hereinafter: buyers).

General from Hard.si
The Hard.si online store is intended for the sale of furniture products.

Availability of information
The provider undertakes to always provide the buyer with the following information:

-company identity (name and registered office, register number),
-contact information that enables the user to communicate quickly and efficiently (e-mail, telephone),
-essential characteristics of the goods or services (including after-sales services and guarantees),
-availability of products (any product or service offered on the website should be available within a reasonable time),
-conditions of delivery of the product or execution of the service (method, place and deadline of delivery),
-all prices must be clearly and unambiguously set and it must be clearly shown whether they already include taxes and transport costs,
-method of payment and delivery,
-an explanation of the complaint procedure, including all details of the contact person or customer service.

Offer and origin
The offer on the Hard.si online store may change daily in certain cases due to the nature of the business. All prices are final unless expressly stated otherwise. Company d.o.o. is a taxable person, all prices include VAT. Prices are valid at the time of placing the order and do not have a predetermined validity. Prices are valid in case of payment with the above payment methods, under the above conditions.

Despite our best efforts to provide the most up-to-date and accurate information, price information may be inaccurate. In this case, or in the event that the price of the item changes during the processing of the order, the provider will allow the buyer to withdraw from the purchase, while the provider will offer the buyer a solution that will go to mutual satisfaction.

The purchase contract between the bidder and the buyer is concluded at the moment when the bidder confirms the order (the buyer receives an electronic message about the status Order confirmed). From this moment on, all prices and other conditions are fixed and apply to both the provider and the buyer.

Actions
Discounts do not add up, unless otherwise stated in the terms of the campaign. One promotional code can be used with each purchase. Free postage does not apply to the purchase of items in the campaign – unless otherwise specified. Gifts are not added to promotions. It is also not possible to apply a promotional code for items that have already been discounted to further reduce the price of the items or the final price in the cart.

Image material and graphics
Photographs, images or recordings published as part of the offers are the property of Company d.o.o. or its suppliers, business partners or are merely symbolic and do not provide the exact characteristics of the product or service and may represent a symbolic or actual service, offer, company or goods or sales campaign. Although the provider strives to provide accurate photographs of the items sold, all photographs must be taken as symbolic. The photos do not guarantee the properties of the product.

Product opinion
The provider is not responsible for the content of opinions on articles written by visitors. Prior to publication, the opinion provider reviews and rejects those that contain obvious untruths, are misleading or offensive. The provider is not responsible for the information in the opinions and disclaims any responsibility arising from the information in the opinions

Purchase process and invoice
Company d.o.o. acts as a company that offers goods or services over the Internet
The buyer pays the amount to Company d.o.o., and together with the goods or services he also receives an invoice. The company operates in the Republic of Slovenia. We ship products to the territory of the Republic of Slovenia. The package also contains a printed invoice, which the customer also receives at the e-mail address entered in the order process.

Purchase statuses
Queue order:
After placing the order, the customer receives an e-mail notification that the order has been accepted into the queue. In this step, the customer has the option to cancel the order within one hour. Comprehensive information on the status and content of the order is always available to the buyer on the provider’s website.

Order confirmed:
If the customer does not cancel the order, the order goes into further processing when the provider reviews the order, checks the availability of the ordered items and confirms the order or rejects it with a reason. The bidder may call the buyer on his contact telephone number to verify the data or ensure the accuracy of the delivery. Upon confirmation of the order, the provider notifies the buyer by e-mail of the estimated delivery time.

Goods sent:
The bidder prepares, dispatches the goods within the agreed deadline and notifies the buyer by e-mail.

Return of items Return of items is possible within 14 days of receipt of the item. Upon return, the item must be packed in the original packaging and in the same quantity and undamaged. The item must not be washed or otherwise used. Reimbursement costs are borne by the client.

Misuse of purchase
After completing the order, the customer receives a notification to the entered e-mail. In this case, the order is accepted in the queue. The buyer has the right to withdraw from the distance contract within the period until the goods are sent (the order must be canceled by e-mail to orders@hard.si). It is mandatory to add the order number. The email address from which you cancel your order must match the email address used to confirm your purchase. If the customer does not cancel the order, the order goes into further processing. The bidder may call the buyer on his contact telephone number to verify the data or ensure the accuracy of the delivery. Upon confirmation of the order, the provider notifies the buyer by e-mail of the estimated delivery time. The contract on the purchase of ordered items between the buyer and the provider is irrevocably concluded at this stage. Prices are valid at the time of placing the order and do not have a predetermined validity.

Security of purchase
When registering on Hard.si, data are collected on the basis of the personal consent of the individual in accordance with the Personal Data Protection Act. Company d.o.o. undertakes to store this data carefully and securely for the purpose of uninterrupted execution of orders or personalized composition of the offer, statistical analysis and for the purpose of improving the operation of the online store and services. The e-news also includes an exclusive offer intended only for registered subscribers.

Registration procedure
On Hard.si, the user can place an order in the online store as a guest or as a registered user. The registration process is easy and fast. By logging in to the website, you create your own account, through which you can edit your data, delivery addresses, view order statuses, track and edit them.

The username consists of the email address you enter. You will then receive a confirmation email for the final application. By registering on the website, you also have a greater overview of the purchase.

Communication
The provider will contact the user via means of distance communication only if the user does not explicitly object.

Advertising emails will contain the following components:

-will be clearly and unambiguously marked as advertising messages,
-the consignor will be clearly visible,
-various campaigns, promotions and other marketing techniques will be marked as such. The conditions for participation in them will also be clearly defined,
-the method of unsubscribing from receiving advertising messages will be clearly presented,
-the user’s wish not to receive advertising messages will be explicitly respected by the provider.

The user will be able to subscribe to receive e-news and unsubscribe from receiving in an easy way. Notices include information on current or future offers, promotion of hard.si and other advertising messages of hard.si or its partners. It is considered that personal consent is required to receive notifications, and receipt is not possible unless the user indicates this during registration or does not otherwise sign up to receive it.

Disclaimer The provider does its best to ensure the timeliness and accuracy of the information published on its pages. Nevertheless, the characteristics of the items, delivery time or price may change so quickly that the provider fails to correct the information on the website. In such a case, the provider will notify the customer of the changes and allow him to withdraw from the order or replace the ordered item.

The provider is not responsible for the content of opinions on articles written by visitors. Prior to publication, the opinion provider reviews and rejects those that contain obvious untruths, are misleading or offensive. The provider is not responsible for the information in the opinions and disclaims any responsibility arising from the information in the opinions.

Although the provider strives to provide accurate photographs of the items sold, all photographs must be taken as symbolic. The photos do not guarantee the properties of the product.

8. Customer’s right

It is considered that the purchase on the Hard.si online store was made through a distance contract. The language in which the contract is concluded is Slovene.

In the case of distance contracts, the consumer has the right (from Article 43.c of the Consumer Protection Act) to inform the company within fourteen (14) days that he is withdrawing from the contract, without having to state the reason for his decision. the message is considered timely if the shipment is delivered on time. The only cost borne by the consumer in connection with the withdrawal is the direct cost of returning the goods. If the consumer withdraws from the contract, our company will refund all payments made as soon as possible, but no later than 14 days after receipt of the notice of withdrawal.

If, at the seller’s request, the buyer has not paid the amount or advance payment according to the preliminary proforma invoice, as insurance against the seriousness of the transaction, it is considered that the buyer did not accept the offer and that the contract was not concluded. Company d.o.o. inform the buyer immediately.